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Customer Service

Terms of Use:

The following terms and conditions apply to the use of the pinehill.co.in website & consumption of Pinehill products & services (henceforth called “Pinehill”) acquired through, but not limited to, pinehill.co.in. By placing an order with us, you are agreeing to accept these terms and conditions.

Please note, these terms and conditions can potentially change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access this website or consume our products.

If you have any queries relating to our terms and conditions, please email us at customerservice@pinehill.co.in or call our help desk at 1800 102 0306. Our working hours are from 9:30 A.M - 6:30 P.M (Monday to Friday)

General Information:
  • Pinehill.co.in is a part of Pinehill Kidswear Pvt Ltd 9, Sapthagiri Street, Annai Indira Nagar, Velachery, Chennai 600042 (TNGST - 0983063, CST - 7696/4, Service Tax - BAS/CH-IV/644/STC).
  • You agree that e-mail and mobile text messages (including but not limited to SMS, MMS) can be used as a long-distance means of communication.
  • Pinehill Kidswear (P) Ltd reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
    1. You breach any of our terms and conditions.
    2. When requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity.
    3. We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on pinehill.co.in.
    4. You use our products for any reason other than direct consumption.
Shipping and Delivery:
Products ordered through Pinehill website for delivery within India are shipped through our courier partner if the delivery service to the destination is available. In absence of courier service to the desired location, the products are shipped through Indian Postal Service. The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet.
Privacy and Security:
At Pinehill, it is a part of our company’s core values that we will properly value and protect any information entrusted to us about our customers. Pinehill will only collect information about its customers which is needed and relevant and Pinehill will not disclose information to other parties unless customers have been properly notified of such a disclosure. Pinehill will comply with applicable laws, regulations, and industry standards when protecting employee information.
Returns and Replacements:

At Pinehill, we want you to be satisfied with your purchase. However, in the unlikely event that you are not satisfied with your purchase, you may return the undamaged items within 15 days of delivery for a full refund. Products bought are only subject to refunds. Replacements are possible, but not guaranteed.

Items that are Not Refundable
  • Products without original packaging.
  • Products which are damaged. Our quality check team confirms non-damaged products before shipping them out to customers.
  • Products purchased more than 15 days from date of delivery.

To return a product please email us at support@pinehill.co.in or call our help desk at 1800 102 0306. Do keep your order ID ready before contacting us. You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. We'll notify you via email of your refund once we've received and processed the returned item.

Ordering:
Products purchased from Pinehill may only be shipped for delivery within India. We are unable to ship internationally. All products are subject to availability. In the event that we are out of stock, you will be notified by the next business day. We reserve the right to limit the quantity of products we supply; to supply only part of an order; or to divide an order into multiple shipments to expedite delivery. We also reserve the right to change the terms or duration of any special offers or sales promotions.
Payment:

Pinehill accepts the following forms of payment for online purchases:

  • Credit Card
  • Debit Card
  • Netbanking
  • Cash on Delivery

Upon online approval of your credit card, your order will be processed and your credit card will be charged. All taxes, if any, due on your online transaction will be charged as required by applicable laws. All taxes are calculated and included in the final price on the Order Review Page.